Privacy Policy

Introduction

This Privacy Policy outlines Pretoria East Electricians and Plumbers' practices with respect to information collected from users who access our website at https://www.pretoriaelectriciansplumbers.co.za or otherwise share personal information with us (collectively: "Users").

Grounds for Data Collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, protecting our legitimate interests, and complying with legal, POPIA (Protection of Personal Information Act), and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

What Information We Collect?

We collect two types of data and information from Users:

1. Non-personal Information: This is unidentified and non-identifiable information pertaining to a User(s), which may be gathered via your use of the Site. We are not aware of the identity of a User from which this was collected. It includes aggregated usage and technical data transmitted by your device, including software/hardware specs (e.g., browser type, operating system, language preference, access time, etc.) to enhance Site functionality. We may also collect details on your activity on the Site (e.g., pages viewed, clicks, duration, etc.).
2. Personal Information: This is individually identifiable information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
   • Device Information: Geolocation data, IP address, unique identifiers (e.g., MAC address and UUID), and other information relating to your activity through the Site.
   • Personal contact information: Details voluntarily supplied by you via contact forms, quote requests, email, or telephone.

How Do We Receive Information About You?

We receive your Personal Information from various sources:

• When you voluntarily provide us your personal details by completing a contact form requesting information or quotations;
• When you use or access our Site in connection with your use of our plumbing or electrical services;
• From third-party providers, services, and public registers (for example, traffic analytics vendors).

How We Use the Information We Collect?

We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy. We may use the information for the following:

• Communicating with you – sending you notices regarding our services, providing technical information, responding to customer service requests, or sending you quotations;
• To communicate with you and keep you informed of our latest service offerings and updates;
• To analyze web traffic and activity in order to improve the Site's layout and user experience;
• Conducting statistical and analytical audits.

User Rights (including POPIA & GDPR)

You may request to:

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information.
5. Object to the processing of personal information by us.
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with the South African Information Regulator.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (DPO) at info@pretoriaelectriciansplumbers.co.za.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods are determined by the type of information collected and the purpose of collection, bearing in mind the regulatory requirements and the need to destroy outdated, unused information at the earliest reasonable time.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing it. Cookies are very helpful and can be used for various different purposes, such as allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences, and making the interaction between you and our services quicker and easier.

We use session cookies, persistent cookies, and third-party cookies (such as Google Analytics) to monitor traffic patterns and improve performance.

Updates or Changes to This Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy Policy on the Site. Your continued use of the Platform, following the notification of such amendments, constitutes your acknowledgment and consent of such amendments.

Last Modified: May 2026